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Sagun Basket – Return & Refund Policy
At Sagun Basket, we care about your happiness. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- You may request a return within 7 days of delivery.
- To be eligible, the item must be unused, unopened, and in its original packaging.
- Certain items such as personalized gifts, perishable products, and sale items are non-returnable.
Damaged or Wrong Products
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with an unboxing video and photos.
- Once verified, we will arrange for a replacement or refund at no extra cost.
Refunds
- Approved refunds will be credited to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
Cancellations
- Orders can be canceled within 24 hours of placing the order.
- After dispatch, cancellations are not possible.
How to Request a Return
- Email us at sagunbasket@gmail.com or WhatsApp at [ 85429 26947].
- Share your order ID, reason for return, and supporting images/video.
- Our team will guide you through the process.
